Refund policy

1. All Sales Final:
All purchases made at ZenScriptShop are final. We do not offer refunds, returns, or exchanges once a transaction is completed. Please review your order carefully before finalizing your purchase.

2. Digital Products and Services:
Due to the nature of digital products and services, such as downloadable scripts, software, and online consultations, we are unable to offer refunds. All digital transactions are final upon completion.

3. Defective or Incorrect Items:
In the rare event that you receive a defective or incorrect item, please contact our customer support team within 7 days of receipt. We will assess the situation and provide guidance on resolving the issue, which may include a replacement or store credit.

4. Customer Satisfaction:
Your satisfaction is important to us. If you have any questions or concerns about your purchase, please reach out to our customer support team. We are here to assist you and ensure you have the best experience possible with ZenScriptShop.

By completing a purchase at ZenScriptShop, you agree to and accept the terms of this No Refund Policy. Thank you for your understanding and for choosing ZenScriptShop!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shaankullar2008@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shaankullar2008@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shaankullar2008@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.